20 Best AI Chatbots for E-Commerce: Features, Platforms & Use Case

Key Takeaways:

1. Choose a chatbot that matches your goals, size, and audience.
   
2. Start with no-code tools for speed, or AI bots for scale.
   
3. Define clear outcomes before you commit to a platform.
   
4. Track results and refine with real customer data.
   
5. Done right, a chatbot boosts sales, engagement, and speed.

What are the Different Types of AI Chatbots for Ecommerce? 

Before we talk about the 20 best AI chatbots for E-commerce, let’s look at the different types of AI chatbots for sales purposes: 

• Rule-Based Chatbots: Pre-programmed with decision trees for predictable queries.

Example: Tidio answering FAQs like “Where’s my order?” or “What’s your return policy?” for small online stores.

• AI-Powered Chatbots: Use NLP and machine learning for personalized responses.

Example: Kustomer IQ recommending products based on browsing history.

• Transactional Chatbots: Complete actions like refunds, exchanges, or re-orders directly in chat. 

Example: Minami issuing return labels and creating replacement orders in real time.

• Social Commerce Chatbots: Sell directly on WhatsApp, Instagram, or Facebook Messenger. 

Example: ManyChat enables product selection and checkout inside the app.

• Voice-Enabled Chatbots: Let shoppers order via voice on mobile or smart speakers.

Example: Alexa Skills for reordering groceries from Amazon Fresh.

Next: We’ll explore the best AI chatbots for eCommerce in 2025, with features, platforms, and real-world use cases so you can find your perfect fit.

Best AI Chatbots for E-Commerce: A Quick Comparison 

Here’s a quick comparison of the 20 best AI chatbots for online stores:

Comparison Table – 20 Best AI Chatbots for E-Commerce

1. Shopify Inbox: Best for Shopify Store Integration

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• Creation Date: Launched in 2021 as Shopify’s native chat app
• Price: Free (included with all Shopify plans)
• Owned By: Shopify Inc. (e-commerce platform provider)
• G2 Rating: 4.6/5 (as part of the Shopify platform)
• Notable Stat: Fast responders see up to 69% higher conversion rates using Inbox (2)

Shopify Inbox is Shopify’s AI-powered chat tool designed to help store owners talk to customers in real time and turn those conversations into sales.

The AI branded as Shopify Magic can draft quick, accurate answers to common questions and even suggest replies for your team to send, much like how AI chatbots for e-commerce on other platforms use data sets in machine learning to get smarter over time.

It’s similar to trends we see in the digital transformation, where AI streamlines processes and improves customer experience. 

And just like AI in sports, where technology works in the background to keep things moving, Shopify Inbox ensures no message goes unanswered day or night.

What makes Shopify one of the 20 best AI chatbots for E-Commerce:

• Deep Shopify Integration: Directly ties into your Shopify store, giving the chatbot access to your product catalog, order statuses, and cart contents for highly personalized recommendations.
• AI-Powered Instant Answers: Uses Shopify Magic to draft replies to FAQs and customer inquiries in seconds, freeing your team and improving response times like the best AI tools for coding that auto-suggest solutions instantly.
• Multichannel Unified Inbox: Combines chats from your site, social media (Facebook, Instagram), and email into one dashboard, making it easy to keep track of every customer interaction.
• Automated Greetings and FAQs: Let's you set up welcome messages, quick menus, and automated answers to qualify leads before human agents step in.
• Conversion Tracking: Built-in analytics show exactly how conversations lead to sales, helping you measure performance and optimize your chatbot for better results.

2. Ada:  Best for Large Retailers & Scalable AI Support

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• Creation Date: 2016 (AI platform launched; chatbot product evolved by 2020)
• Price: Custom pricing (Free trial available)
• Owned By: Ada Inc. (Toronto-based AI customer experience company)
• G2 Rating:  4.8/5 (high marks from enterprise users)
• Notable Clients: Used by brands like Meta, Zoom, and Shopify for customer support

Ada is a powerful AI chatbot for e-commerce platforms built to handle high volumes of customer queries while keeping every interaction personal. Trusted by global retailers, Ada has already automated over 4 billion conversations, proving it can scale without sacrificing quality. 

Ada works across multiple channels, supports multilingual chats in 50+ languages, and integrates with leading e-commerce systems like Shopify, Magento, and popular CRMs. 

It can handle everything from common customer inquiries (“Where’s my order?”) to pulling powered recommendations, to initiating returns or escalating complex cases to human agents.

What makes Ada one of the 20 best AI chatbots for E-Commerce:

• No-Code Builder: An intuitive drag-and-drop editor to create conversation flows, FAQs, and automated responses without any coding, making it easy for teams to adapt quickly.
• Multichannel Deployment: Works on websites, mobile apps, and social media channels (including Facebook Messenger and WhatsApp) so customers can connect where they’re most active.
• Multilingual Support: Offers built-in translation for 50+ languages, ideal for brands with a global audience and a need for seamless communication.
• Backend Integrations: Connects with Shopify, Magento, Salesforce, Zendesk, and more to pull live order data, shipping updates, and personalized product info in real time.
• AI Training & Analytics: Uses advanced AI models (including OpenAI and Anthropic) with continuous training.  Dashboards help track resolution rates, customer satisfaction, and could help improve automation.

3. Tidio: Best All-in-One Chat & Automation Platform

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• Creation Date: 2014 (initial live chat product; AI features added 2023)
• Price: Free plan available; paid plans from $29/month (Starter tier)
• Owned By: Tidio Ltd. (Poland-based company)
• G2 Rating: 4.7/5 (high user satisfaction)
• User Base: 300,000+ businesses use Tidio globally

Tidio is one of the most popular AI chatbots for e-commerce, bringing live chat, automation, and helpdesk tools together in one easy-to-use platform. 

Loved by small and mid-sized online stores for its affordability and simplicity, it helps businesses connect with customers on Shopify, WooCommerce, BigCommerce, and more.

With Tidio, you can set up automated chat workflows for product FAQs, order tracking, and cart recovery.

Its AI chatbot, Lyro, is powered by advanced OpenAI and Claude models. Lyro answers customer questions instantly using only the information you provide, ensuring accurate, on-brand replies, much like the tools that work within defined parameters to avoid errors. 

What makes Tildo one of the 20 best AI chatbots for E-Commerce:

• Omnichannel Chat Hub: Live chat for your website plus integration with Messenger, Instagram, email, and more, so all customer messages appear in a single dashboard for simple, efficient management.
• AI Chatbot “Lyro”: Answers FAQs and product questions 24/7 using your connected knowledge base or FAQ pages, leveraging principles to improve over time, and notifies a human agent if it can’t help.
• Chatbot Templates & Flows: Dozens of pre-made chatbot templates for e-commerce tasks like cart recovery, product recommendations, and order tracking, with a drag-and-drop builder to customize or create new flows without coding.
• Behavioral Triggers: Automate messages based on user actions, like offering a discount code to someone about to abandon their cart or greeting repeat visitors by name to boost customer engagement and conversions.
• Analytics & Tracking: Measure chatbot performance, resolution rates, customer satisfaction, and conversion metrics, so you can see exactly how your automation impacts sales, just as tools monitor and act on critical system alerts.

4. Gorgias: Best for Order-Based Automation

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• Creation Date: 2015 (focused on Shopify helpdesk; AI features added 2023)
• Price: From $10/month for 50 tickets; AI add-on $1 per automated resolution
• Owned By: Gorgias Inc. (San Francisco, USA
• G2 Rating:  4.6/5
• Notable Use: Trusted by over 12,000 online stores, including Steve Madden and Timbuk2

Gorgias is a dedicated e-commerce helpdesk platform with powerful AI chatbots for e-commerce features. It unifies support across your website chat, email, and social messaging while pulling real-time order data from platforms like Shopify, Magento, and BigCommerce. 

This means the chatbot (or a human agent) can instantly check an order status, issue a refund, or process a return without leaving the chat.

Its automation rules work much like AI in industrial automation, streamlining repetitive workflows, whether it’s answering “Where’s my order?” or sending size guides on request.

For small teams, this saves hours of manual work and reduces operational costs. Larger teams can scale without sacrificing service quality.

What makes Gorgias one of the best AI chatbots for E-Commerce:

• Order-Aware Chatbot: Connects directly to Shopify, Magento, and BigCommerce for instant access to shipping, returns, and order history.
• AI Auto-Responses: Uses AI to detect intent and automatically answer FAQs or perform actions (like refund processing).
• Unified Inbox: Manages web chat, email, social messages, and even phone inquiries in one view.
• Custom Rules & Macros: Automates tagging, routing, and responding to repetitive queries.
• Detailed Analytics: Tracks resolution rates, response times, and conversion data to measure impact.

5. Tars: Best for Guided Conversational Shopping

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• Creation Date: 2016 (pivoted to conversational landing pages for e-commerce by 2019
• Price: From $49/month (starter) to custom enterprise plans
• Owned By: Tars Technologies Pvt. Ltd. (India-based)
• G2 Rating:  4.7/5
• Notable Use: Used by e-commerce brands to replace static forms with interactive chat funnels

Tars is a website-focused AI chatbot platform designed to guide shoppers through the buying journey in a conversational way. Instead of a standard support widget, Tars creates chat-led landing pages, helping customers find products, check availability, and get recommendations without endless clicking.

It’s especially powerful for brands running PPC campaigns, as the chatbot can engage visitors immediately, much like how AI trading bots act on market signals instantly. 

What makes Tars one of the 20 best AI chatbots for E-Commerce:

• Conversational Product Discovery: Guides users through questions to recommend the right products.
• E-Commerce Integrations: Works with Shopify, WooCommerce, and custom stores to pull product info into conversations.
• No-Code Builder: Drag-and-drop interface to design multi-step shopping conversations.
• Lead Capture & Qualification: Collects customer info in chat and passes it to CRMs or email tools.
• Performance Analytics: Tracks conversion rates, drop-offs, and ROI for each chatbot campaign.

6. Intercom (Fin AI): Best for AI-Driven Customer Engagement

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• Creation Date: 2011 (Intercom founded; “Fin” AI bot launched in 2023)
• Price: Starts at $29/seat/month (business messaging); Fin AI add-on $0.99 per resolution
• Owned By: Intercom, Inc. (Customer communications SaaS company)
• G2 Rating:  4.7/5
• Notable Feature: “Fin” AI can use your entire knowledge base and past tickets to answer questions across channels

Intercom is a leading customer messaging platform, and its AI chatbot for e-commerce, called Finis one of the most powerful options available in 2025. 

Fin works like a smart AI support agent, trained on your own help center articles, PDFs, and even past support conversations.

This means it can give highly accurate answers to questions such as “Where’s my order?” or “Do you have this in stock?” pulling the information directly from your data. If the question is too complex, Fin hands it off to a human agent with full conversation history.

Intercom’s automation mirrors the benefits of AI in industrial automation, streamlining repetitive tasks so your team can focus on complex interactions. Fin’s AI continuously learns from your data sets to get smarter over time.

The main drawback is price; it can get expensive as you add more team members and AI resolutions. But for businesses that prioritize high-quality engagement, conversion-focused chat, and customer loyalty, Intercom’s AI features offer serious value.

What makes Fin one of the 20 best AI chatbots for E-Commerce:

• Fin AI Support Bot: Uses advanced AI trained on your content to give accurate, context-aware answers for orders, returns, and product details. Escalates complex cases to human agents with full context.
• Unified Customer Communications: Manage website chat, email, in-app messages, WhatsApp, and more from one platform, ensuring a consistent customer experience.
• Behavioral Triggers & Outbound Messages: Send targeted prompts based on customer actions, like a discount offer for an abandoned cart or a post-purchase thank-you message.
• E-commerce & CRM Integrations: Works with Shopify, Magento, Stripe, and others so your team (and Fin) can view orders, process returns, or update info without leaving Intercom.
• Insights & Customization: Track key metrics like resolution rate, revenue influenced by chats, and first-response time. Customize chatbot behavior, conversation flows, and widget design for a branded experience.

7. Kustomer IQ: Best for AI-Powered Personalized Customer Support

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• Creation Date: 2015 (acquired by Meta in 2020, now independent again)\
• Price: From $89/user/month; enterprise plans available
• Owned By: Kustomer, Inc. (New York, USA)
• G2 Rating:  4.5/5
• Notable Use: Used by retail brands like Glossier, Sweetgreen, and Ring for AI-driven service

Kustomer IQ is a customer experience platform with a built-in AI chatbot for e-commerce that gives shoppers highly personalized, context-rich conversations. Instead of starting every chat from scratch, Kustomer’s AI looks at a customer’s full history, past orders, browsing activity, and previous messages.

For online stores, this means the chatbot can instantly answer “Where’s my order?”, process returns, and even suggest products based on what the customer has bought before. 

It connects seamlessly with Shopify, Magento, BigCommerce, CRMs, and payment systems, so it can handle transactions right inside the chat.

What makes Kustomer IQ one of the 20 best AI chatbots for E-Commerce:

• Contextual AI Chatbot: Gives tailored answers using a customer’s history, preferences, and current needs.
• Unified Customer Timeline: Shows all past interactions, chat, email, and phone in one view for both AI and human agents.
• E-Commerce Integrations: Works with Shopify, Magento, and BigCommerce to track orders, check inventory, and manage returns in chat.
• Workflow Automation: Routes queries, tags conversations, and handles common requests automatically.
• Advanced Analytics: Monitors response times, satisfaction scores, and sales influenced by bot conversations

8. Zendesk Answer Bot: Best for Large-Scale Support Teams

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• Creation Date: 2007 (Zendesk founded; Answer Bot AI launched ~2018)
• Price: Starts at $19/agent/month (Suite Team); AI Add-ons available on higher tiers
• Owned By: Zendesk, Inc. (Customer service software leader)
• G2 Rating: ⭐ 4.3/5 (Zendesk Suite overall)
  Enterprise Use: Trusted by major retail and tech companies for omnichannel support

Zendesk is one of the most trusted names in customer support software, and its AI chatbots for e-commerce, powered by Answer Bot and AI add-ons, bring powerful automation to online stores.

If you run a growing or large operation, Zendesk gives you the infrastructure to manage thousands of chats, emails, calls, and social messages in one place. Answer Bot works as your first line of support, instantly answering common questions by pulling responses from your help center. 

For example, if someone asks, “How do I return an item?”, the bot will either share the right FAQ or give a direct answer based on your knowledge base.

Zendesk’s newer AI agents, introduced in 2023, go a step further. Using intelligent automation in highly secure environments, they can craft responses on the fly and even perform actions like checking an order’s status thanks to integrations with Shopify, BigCommerce, Magento, and more.

Because Zendesk is built for scale, when a bot hands a case to a human, it passes along all the history and customer details. Add to that its rich reporting suite, and you can easily track how many tickets AI resolves, customer satisfaction scores, and performance trends.

What makes Zendesk one of the 20 best AI chatbots for E-Commerce:

• Knowledge Base-Driven Chatbot: Answer Bot uses your help center content to instantly respond to customer questions, reducing ticket volume.
• Generative AI and Co-Pilot: Combines OpenAI and Zendesk models to create on-brand responses for agents or directly for customers.
• Unified Omnichannel Support: Manage chat, email, social messages, and calls in one platform for a seamless customer experience.
• E-Commerce Integrations: Works with Shopify, BigCommerce, Magento, and more to give bots and agents real-time order details for personalized responses.
• Workflow Automation & Routing: Routes tickets to the right teams, tags conversations by intent, and automates follow-ups, boosting speed and accuracy.

9. Drift (Salesloft Chat): Best for B2B Conversational Sales

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• Creation Date: 2015 (Drift founded; acquired by Salesloft in 2024)
• Price: Custom (typically starts at a few thousand USD/month for full platform)
• Owned By: Salesloft (Sales engagement platform)
• G2 Rating:  4.7/5 (Drift conversational marketing suite)
• Focus: B2B e-commerce and high-value product sales (think software or wholesale)

Drift started as the pioneer of conversational marketing using AI chatbots on your site to turn visitors into leads and sales meetings without the hassle of forms. 

Drift now is part of the Salesloft revenue platform; it’s especially powerful for e-commerce businesses with higher-value or B2B sales, like specialized equipment, SaaS subscriptions, or products that require a sales conversation before purchase.

Drift’s chatbot runs on GPT-4 plus proprietary AI, working like a 24/7 sales development rep. It chats with visitors in real time, answers questions, and qualifies them before passing them to your team. 

One standout feature is account-based targeting; the bot can identify a visitor’s company from their IP or email domain, then greet them with a tailored message or route high-value accounts directly to a sales rep.

Instead of just providing support like some AI chatbots for e-commerce, Drift actively pushes toward conversion. It can ask smart qualifying questions (“Are you interested in a bulk order?”) and instantly book meetings in your team’s calendar if the visitor meets your criteria. 

What makes Drift one of the 20 best AI chatbots for E-Commerce

• AI-Powered Lead Qualification: Uses AI and preset rules to identify high-intent visitors based on company size, needs, and behavior.
• Automated Meeting Booking: Schedules demos or calls directly in your calendar, no endless email back-and-forth.
• Account-Based Personalization: Recognizes VIP visitors and customizes messages for higher engagement.
• Seamless Sales Handoff: Passes chats to the right rep instantly, complete with all collected context.
• Analytics & ROI Tracking: Shows exactly how many leads, meetings, and revenue the chatbot generates.

10. Zowie: Best Plug-and-Play AI Chatbot 

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• Creation Date: 2019 (Poland-based startup; product matured by 2021)
• Price: Custom pricing (typically mid-to-high range for enterprise; free demo available)
• Owned By: Zowie Inc. (independent, venture-funded)
• Recognition: Featured in Shopify’s list of top chatbot solutions
• Pre-Trained Knowledge: Comes with 100+ e-commerce workflows and common questions built in.

Zowie is an AI-powered customer service platform built specifically for online retail. What makes it stand out is speed.

You can have it running in days, not months. It comes pre-trained on more than 75 e-commerce use cases, so it already knows how to handle common questions about orders, shipping, returns, product recommendations, and more. 

This saves your team the long setup process that many other AI chatbots for e-commerce require.

Zowie’s chatbot pulls in customer context like location, browsing behavior, and purchase history to give accurate, personalized answers. 

It works across live chat, email, and messaging apps, meaning shoppers can get instant support wherever they contact you. For example, if someone asks, “Do you have this in stock?”, Zowie can check your store’s inventory in real time and respond right away.

It also offers add-ons like Zowie X1, a personal shopper that proactively suggests products to upsell or cross-sell, helping you boost sales while reducing support workload. Cognitive automation in manufacturing, where repetitive tasks are automated so people can focus on higher-value work.

Its approach is similar to advanced enterprise solutions used in digital transformation in banking, but packaged in a way that’s fast and easy for retail teams to adopt.

What makes Zowie one of the 20 best AI chatbots for E-Commerce:

• Pre-Trained on E-Commerce FAQs: Comes ready with 75+ conversation flows for retail, like “Where’s my package?” or “How do I return this?” powered by an intent engine fine-tuned for online stores.
• Omnichannel Automation: Automates responses in live chat, email, and social messaging to deliver consistent, instant service everywhere.
• Personalized Shopping Assistance: Optional AI sales assistant suggests products, offers promotions, and reminds customers about abandoned carts.
• Easy Store Integration: One-click setup for Shopify and plugins for Magento and more; can pull live order and inventory data into chats.
• Analytics & Continuous Learning: Tracks deflection rates, resolution times, and uses provided data sets to spot new trends and recommend new automations.

11. Heyday by Hootsuite: Best for Social Commerce & Visual Product Search

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• Creation Date: 2017 (acquired by Hootsuite in 2021)
• Price: Contact for pricing (tailored plans for retailers; Hootsuite bundles available)
• Owned By: Hootsuite (Social media management company)
• G2 Rating:  4.5/5
• Unique Feature: Visual search customers can send a photo to the chatbot, and it will find similar products in your catalog

Heyday is an AI chatbot platform made for retailers who want to connect with shoppers on social media and their websites. Think of it as a social commerce concierge that turns casual conversations into real sales.

For brands focusing on AI chatbots for e-commerce, this kind of real-time engagement can significantly boost both conversions and customer satisfaction.

One of Heyday’s standout features is visual search. Shoppers can send a photo or screenshot, say, a pair of sneakers they like, and the bot uses AI image recognition to find matching or similar items from your store’s catalog.

This makes product discovery more interactive and engaging, much like the innovation we see in intelligent automation in industrial settings, where smart systems speed up processes and deliver better customer outcomes

Heyday also handles text-based questions about products, orders, and policies. It connects to your inventory system for stock checks, pulls details from your FAQs, and integrates seamlessly with platforms like Shopify. 

Since Heyday is owned by Hootsuite, it’s built to work smoothly with social media shops, which is great for brands running omnichannel strategies.

Retailers using Heyday often report measurable results. One apparel brand saw an 8% boost in conversions and a 7% increase in average order value after launch. The bot also reduces repetitive support tickets, with easy human handoff for complex issues.

If your sales rely heavily on Instagram, Facebook, or WhatsApp, Heyday is one of the best AI chatbots for e-commerce to turn chats into sales.

What makes Heyday one of the 20 best AI chatbots for E-Commerce:

• Visual Product Search: Customers send a picture, and Heyday’s AI finds matching or similar products instantly. Perfect for visual shoppers and discovery-driven sales.
• Multi-Channel Messaging: One AI assistant manages conversations across your website, Messenger, Instagram, and more all from one dashboard.
• Product Recommendations & Upselling: Suggests relevant items during chats based on browsing and purchase behavior, naturally increasing upsells and cross-sells.
• Order Tracking & Store Integration: Connects with Shopify and similar platforms for live order updates, returns, and store location searches.
• Human Handoff with Context: Passes chats to a live agent with full conversation history, ensuring smooth, personal support.

12. Outvio AI Chatbot: Best for Post-Purchase Automation 

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• Creation Date: 2018 (Outvio platform launched; AI chatbot added in 2024)
• Price: Custom quote (part of Outvio’s enterprise post-checkout suite)
• Owned By: Outvio (Estonia-based e-commerce operations platform)
• Use Case: End-to-end support for shipping, tracking, returns, and notifications
• Integration: Directly connects with couriers and logistics systems for real-time updates

Outvio isn’t just a chatbot; it's part of a full post-purchase experience platform that covers shipping, tracking, returns management, and AI-powered customer service. It’s especially popular with medium to large online retailers looking to automate what happens after the sale.

The Outvio AI chatbot is built right into your order and delivery systems. Because it connects with dozens of courier APIs and your store’s order database, it always knows the real-time status of shipments, returns, or delivery issues. 

That means it can do things other chatbots can't, like automatically checking multiple carriers to answer “Where is my order?”, or instantly generating a return label when a customer says an item didn’t fit.

It’s more than just an AI chatbot for e-commerce that answers questions it can take action on the customer’s behalf: edit orders, file lost package claims, resend tracking info, and more, without human involvement.

For enterprise retailers with complex logistics or international shipping, Outvio is a specialized solution that can transform the post-purchase experience by reshaping digital threat response or how data sets in AI and machine learning power smarter automation.

What makes Outvio one of the 20 best AI chatbots for E-Commerce:

• Real-Time Order & Logistics Integration: Instantly fetches tracking updates, checks order fulfillment status, detects failed deliveries, and takes the next step, like re-shipping an item without human help.
• Automated Returns & Exchanges: Guides customers through returns, authorizes them, and provides return labels or QR codes right in chat, saving hours of manual work.
• Proactive Notifications: Sends tracking updates (“Your package cleared customs!”) or delay alerts before the customer even asks.
• Seamless Handoff to Agents: Escalates complex cases to human agents or Outvio Desk with full order context, ensuring faster resolution.
• Voice & Multilingual Support: Handles both text and voice queries in multiple languages, making it accessible to customers worldwide.

13. Yellow.ai: Best for Multilingual AI Chat (Enterprise AI)

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• Creation Date: 2016 (originally “Yellow Messenger”)
• Price: Free tier available; Enterprise plans custom (scales with usage)
• Owned By: Yellow.ai (HQ in San Francisco, with global offices)
• G2 Rating: ⭐ 4.6/5
• Strength: Conversational AI that supports 135+ languages for worldwide e-commerce support

Yellow.ai is a leading conversational AI platform trusted by brands worldwide, known for its powerful NLP (natural language processing) and ability to serve customers across borders.

For global e-commerce companies, it’s especially valuable because its chatbots can talk to customers in over 135 languages, from English and Spanish to Arabic, Chinese, and beyond.

This isn’t just a basic translation. Yellow.ai understands cultural and regional nuances, can switch languages mid-conversation, and delivers consistent support no matter where your customers are.

Big names like Domino’s and Sephora use it to handle customer inquiries at scale, showing how automation can transform everyday customer interactions.

You can deploy Yellow.ai’s chatbot anywhere on your website, mobile app, WhatsApp, Facebook Messenger, WeChat, or even voice assistants like Alexa and Google Assistant. 

Thanks to its no-code workflow builder, you can create complex chat flows, connect to your ERP or CRM, and even integrate with inventory and payment systems without writing a single line of code.

The platform also includes an AI training interface where you can upload your FAQs, chat history, or data sets in machine learning to help the bot learn your business faster. 

For enterprises that care about data privacy and security (just like generative AI in cybersecurity), Yellow.ai offers both cloud and on-premises deployment. 

What makes Yellow.Ai one of the 20 best AI chatbot for E-Commerce:

• Extensive Language Support: NLP for 135+ languages with automatic detection and fluent responses, enabling one chatbot to handle conversations for customers worldwide.
• Omnichannel Deployment: Works across web, mobile, social media, messaging apps, and voice assistants all managed from one platform.
• AI-Driven Conversations: Maintains context throughout chats for more human-like, relevant answers.
• No-Code Builder & Deep Integrations: Easily connected with backend systems to check stock, process orders, and manage support tickets.
• Analytics & Continuous Training: Tracks performance metrics, suggests new intents, and helps the bot improve over time.

14. Netomi: Best for AI-Powered Customer Service

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• Creation Date: 2015 (formerly msg.ai, rebranded to Netomi)
• Price: Custom (focus on enterprise; ROI-based pricing models)
• Owned By: Netomi, Inc. (Silicon Valley AI company)
• Industry Recognition: Listed by Gartner as a top conversational AI for customer service
• Capability: Resolves issues autonomously on chat, email, and even phone support channels

Netomi is an advanced AI customer experience platform that works across multiple channels: web chat, social messaging, email, SMS, and even voice calls.

For e-commerce businesses, Netomi stands out because it can completely resolve a large percentage of support requests, often 50–70% of emails without a human ever touching them. It uses a smart mix of machine learning, business rules to decide whether to solve a query directly or escalate it to a person.

For example, if a customer emails, “I want to cancel my order #12345”, Netomi’s AI can check the order status via your e-commerce system, cancel it, and send a confirmation all automatically.

What makes Netomi one of the 20 best AI chatbots for E-Commerce:

• Omnichannel AI Agent: Works in web chat, mobile chat, email, SMS, and voice. For voice, it integrates with IVR to give spoken answers or text follow-ups, keeping customers supported on their preferred channel.
• Case Triage & Resolution: Reads incoming requests, resolves what it can, and routes the rest with priority tags. Uses sentiment analysis to flag urgent complaints for fast human follow-up.
• Deep Systems Integration: Connects with CRM, order databases, and e-commerce platforms to give tailored answers or take actions instantly, like checking if an item is return-eligible.
• Advanced Analytics Dashboard: Use AI and data analytics to track AI resolution rate, handling time, and CSAT to measure savings and quality.
• Continuous Learning & Improvement: Learns from every case, re-trains on new ones, and improves its knowledge base automatically over time

15. ChatBot by LiveChat: Best DIY Chatbot for Websites

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• Creation Date: 2017 (launched as “ChatBot” product by LiveChat Software)
• Price: Plans start at $52/month (14-day free trial)
• Owned By: LiveChat Software (Poland-based, makers of LiveChat)
• G2 Rating: ~4.5/5 (commonly praised for ease of use)
• Free Version: No free plan, but offers free trial and a robust feature set for the price

ChatBot.com is a simple yet powerful platform for building chatbots, perfect for small and mid-sized online stores that want to automate conversations on their website or Facebook without needing deep technical skills. 

What makes ChatBot.com attractive for small business owners is its drag-and-drop visual builder and library of pre-built templates. Need a Customer Service FAQ Bot, a Product Recommendation Bot, or a Lead Generation Bot? 

You can pick a template, customize the questions and answers, and have your chatbot running in just an afternoon.

It supports rich chat elements, images, quick-reply buttons, and product cards, making interactions more engaging and helping to increase conversions. 

Chatbot can collect emails, send updates, and even push lead info directly into your CRM or a Google Sheet.

For e-commerce owners, especially in competitive spaces like fashion, gadgets, or sports gear, this tool can serve as the foundation for recommending merchandise or even link to workflows that tie into other AI-powered tools for custom features down the line.

What makes Chatbot by Livechat among the 20 best AI chatbots for E-Commerce:

• Visual Bot Builder: Flowchart-style editor lets you build conversations without code. Add text, images, buttons, or actions in minutes.
• Pre-Built E-Commerce Templates: Order tracking, product finder, FAQs, appointment booking. Just plug in your info and launch.
• Multi-Platform Deployment: Works on your website, Facebook Messenger, or via a standalone chat page. API available for custom integration.
• Seamless Live Chat Handoff: Transfers chats to human agents in LiveChat (or other tools) with full conversation history for smooth context.
• Integrations & Extensions: Connects with Shopify, WooCommerce, Mailchimp, Slack, Google Analytics, and more via Zapier, linking chat directly to business workflows.

16. Botpress: Best Open-Source Conversational AI 

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• Creation Date: 2017 (open-source project; enterprise Cloud version released in 2023)
• Price: Community Edition free; Cloud plans from $89/month (Plus)
• Owned By: Botpress, Inc. (Montreal-based)
• Community: 25k+ developers & almost 1M bots built
• Key Aspect: Highly customizable and extensible connect to any platform or channel via API

Botpress is often called the “WordPress of chatbots,” an open-source platform that gives developers full control to create powerful AI chatbots. It’s ideal for businesses with in-house developers or unique needs that off-the-shelf bots can’t handle. 

Unlike closed platforms, Botpress lets you self-host, giving you complete control over customization, security, and data privacy essential for industries like digital transformation in banking or generative AI in cybersecurity, where keeping sensitive data in-house is critical.

The platform offers both a visual flow builder for non-coders and the ability for developers to drop into JavaScript for advanced custom actions, similar to how the best AI tools for coding offer flexibility for both beginners and experts. 

If your business needs automation tailored to your exact processes, whether it’s Cognative Automation for manufacturing, or for fan engagement, or even AI trading bots for finance, Botpress can be built to fit.

What makes Botpress one of the 20 best AI chatbots for E-Commerce:

• Open-Source Core: Self-host for full control over customization, integrations, and data privacy.
• Visual Flow Editor + Coding Power: Design conversation flows visually or use JavaScript for advanced actions.
• Omnichannel Integrations: Deploy across web, social, SMS, and voice with built-in connectors.
• Multilingual Support: Serve customers in 100+ languages with localization built in.
• Advanced Analytics & Community Modules: Track engagement, improve flows, and use community-built packages to speed development.

17. Octane AI: Best for Shopify Quizzes

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• Creation Date: 2019 (focused on conversational commerce for Shopify)
• Price: Basic at $50/month; Plus at $200/month; Enterprise $500/month
• Owned By: Octane AI (US-based startup)
• Key Clients: Used by thousands of Shopify merchants, notably beauty and fashion brands
• Unique Angle: Creates shoppable quizzes to gather data and recommend products

Octane AI takes a unique approach to AI chatbots for e-commerce, focusing on guided shopping experiences and collecting zero-party data directly from customers. Its standout feature is a Shopify-integrated quiz builder that acts like a personal shopping assistant. 

For example, a beauty brand could create a “Find Your Perfect Shade” quiz, or a gift store could launch a “Holiday Gift Finder”. The bot asks a series of friendly questions, then recommends the best products based on the customer’s answers, similar to how data sets in machine learning help AI make personalized predictions.. 

This kind of personalization is increasingly important in sectors like Machine Learning, where tailoring solutions to user needs improves results.

Octane AI goes beyond quizzes with features for FAQs, cart abandonment reminders, and follow-up campaigns on Facebook Messenger or SMS. 

Since it’s built specifically for Shopify, it connects seamlessly to your product catalog, inventory, and customer profiles, meaning it can recommend in-stock items, auto-add them to carts, and even send follow-ups if a customer leaves without purchasing.

What makes Octane AI one of the 20 best AI chatbots for E-Commerce:

• Shoppable Quiz Builder: Create interactive quizzes with images, GIFs, and branching logic to guide customers to the perfect product or bundle.
• Direct Shopify Integration: Pulls in product data, checks inventory, and can auto-add recommendations to carts from quiz results.
• Messenger & SMS Campaigns: Send personalized quiz results, offers, or reminders through Messenger or SMS for higher engagement.
• Data Sync & Segmentation: Send quiz response data to tools like Klaviyo for precise audience targeting perfect for customized marketing.
• Analytics & A/B Testing: Track quiz completion, drop-offs, and sales generated, and test variations to improve performance.

18. Botsify: Best for Multichannel Chatbots 

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• Creation Date: 2016 (one of the early chatbot builders)
• Price: Plans from $49/month (Starter) with unlimited chats; higher tiers for more integrations
• Owned By: Botsify (Pakistan-based company)
• G2 Rating: ~4.5/5 (noted for good customer support and flexibility)
• Reach: Supports 95+ languages and channels like Website, Facebook, WhatsApp, Telegram

Botsify is a versatile no-code chatbot platform that works across almost every major customer channel, making it ideal for brands embracing AI chatbots for e-commerce as part of their broader strategy. 

For e-commerce, this means you can help a customer browsing your store at midnight, answer a Facebook DM in seconds, and provide instant WhatsApp updates, all with the same bot. This multichannel consistency improves customer experience and saves your team hours of repetitive work.

The drag-and-drop builder makes it easy to design conversation flows, while its AI training feature lets you feed in Q&A pairs or connect your knowledge base so it can understand differently worded questions, similar to how data sets in machine learning help AI adapt. 

It also supports smooth human takeover: if the bot hits a question it can’t handle, it alerts your team via Slack, email, or Botsify’s live chat dashboard so they can jump in without losing context.

For e-commerce tasks, Botsify can guide shoppers through product categories, show in-chat product details (even in Messenger or WhatsApp), collect leads with special offers, or track orders through Shopify or WooCommerce integration.

What makes Botsify one of the 20 best AI chatbots for E-Commerce:

• Unified Multichannel Chatbot: Run the same bot across website, Messenger, Instagram, WhatsApp, Telegram, and more for a seamless customer experience.
• No-Code Builder + AI Training: Combine guided conversation flows with NLP-powered free-form Q&A handling.
• E-commerce & API Integrations: Sync with Shopify/WooCommerce, connect to CRMs, Google Sheets, or APIs for real-time order tracking and product info.
• Live Chat & Escalation: Notify your team and switch to a human agent instantly when needed.
• Analytics & Customer Data Capture: Review conversation transcripts, track performance, and collect valuable lead or support data.

19. Yuma AI: Best for Automated Shopify Support 

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• Creation Date: 2023 (emerged as a dedicated Shopify AI helpdesk tool)
• Price: Starts at $350/month for 500 automated resolutions (only fully solved tickets count)
• Owned By: Yuma Labs (recent startup focusing on e-commerce AI)
• Integration: Built for Shopify stores; works alongside tools like Zendesk or Gorgias
• Outcome: Promises >90% reduction in support workload by AI agents acting on all common queries (3)

Yuma AI is like hiring a “self-driving” customer support agent for your Shopify store. Instead of just sitting in a website chat window, it works behind the scenes inside your helpdesk (like Zendesk or Gorgias) to automatically resolve customer tickets from any channel, chat, email, or even social messages.

Here’s how it works: when a customer request comes in, Yuma’s AI reads it, figures out what needs to be done, and responds or takes action if possible. 

For example, if someone emails, “I want to return my order,” Yuma can reply with return instructions or send a return label (if integrated). If a shopper says, “The price dropped after I bought it, can I get a refund?” Yuma can check your price-match rules and reply accordingly. 

One thing merchants love is Yuma’s pricing model, you only pay for tickets it fully resolves. That means no wasted spend on half-finished answers, and it’s especially useful during seasonal spikes when human teams get overwhelmed. 

For Shopify merchants aiming to streamline support as part of digital transformation in BPM or exploring AI tools similar to AI chatbots for e-commerce, Yuma AI acts like a 24/7 virtual team member that never needs coffee breaks.

What makes Yuma one of the 20 best AI chatbots for E-Commerce:

• Shopify-Native Automation: Knows your Shopify data inside out to track orders, process refunds, and personalize replies.
• Helpdesk Integration: Works with Zendesk, Gorgias, and others to auto-respond without changing your workflow.
• Unlimited AI Agents: Deploy across multiple stores and channels without per-seat costs.
• Resolution-Based Billing: Pay only for fully solved tickets, quality over quantity.
• E-commerce Trained AI: Already understands the most common online shopping issues, but can learn your store’s unique policies.

20. Minami: Best for 24/7 Customer Support

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• Creation Date: 2022 (emerged from stealth in 2024 as a next-gen AI agent)
• Price: $749/month for unlimited conversations (aimed at mid-large retailers)
• Owned By: Minami.ai (AI startup specializing in e-commerce)
• Distinct Capability: Acts on orders in real-time – not just answers questions, but can modify orders, file claims, etc.
• Performance Stat: Can cut customer support costs by over 90% by automating every ticket, according to case studies

Minami is more than just a chatbot. It's like hiring a virtual employee for your online store. Instead of only answering questions, it can actually do what a human support or operations rep would do, 24/7.

For example, if a customer says, “I received the wrong item,” Minami can apologize, create a replacement order, talk to the courier to arrange shipping, and give the customer a new tracking number all in the same chat.

It can edit or cancel orders, issue refunds, generate return labels, and handle exchanges automatically. This goes far beyond what most AI chatbots for e-commerce can do.

Retailers using Minami report up to 90% lower support costs and the ability to scale without hiring more staff. 

For businesses exploring advanced automation like AI in industrial automation, Minami shows how AI can truly take over repetitive but important operations, freeing humans for only the most unique cases.

What makes Minami one of the 20 best AI chatbots for E-Commerce:

• Real-Time Order Actions: Edit, cancel, refund, or place new orders directly from chat, fully integrated with your store’s backend.
• Logistics & Carrier Communication: Tracks packages, files claims for lost or delayed shipments, and keeps customers updated automatically.
• Return & Exchange Automation: Issues return labels, processes RMAs, and handles exchanges in one conversation.
• Continuous Learning & Brand Voice: Stays on-brand, learns from new cases, and expands its capabilities over time.
• 24/7 Availability with Human Handoff: Works all day, every day, with smooth escalation for rare complex cases.

Bonus: AI Chatbots for Social Commerce and Messaging

A growing category of e-commerce chatbots focuses on social commerce, selling directly through social media and messaging platforms. These tools engage customers where they already spend time, turning conversations into purchases.

Why Social Commerce Chatbots Matter:

• Automate conversations on Facebook, Instagram, WhatsApp, and more
• Turn comments and DMs into shoppable experiences
• Provide real-time product links, stock info, and coupon codes
• Integrate with Facebook Shops and e-commerce platforms
• Capture customers inside the apps they use daily

Key Benefits for Small Businesses:

• Deliver better service without a large support team
• Retarget abandoned carts via Messenger or WhatsApp
• Use quizzes, polls, and personalized offers to drive sales
• Comply with platform rules like Facebook’s 24-hour promotional window

ManyChat: Best for Automating Social Media Sales

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• Creation Date: 2015 (pivoted to chat marketing platform in 2017
• Price: Free plan; Pro from $15/month (AI add-ons extra)
• Owned By: ManyChat, Inc. (U.S.-based)
• Trustpilot Rating: ~4.⅖
• Usage: 1.5M+ businesses in 170+ countries

Top Features:

• Omnichannel automation for Messenger, Instagram, WhatsApp, and SMS
• No-code visual flow builder with triggers and conditions
• AI tools for intent detection, translation, and reply suggestions
• Shopify integration for product sync and order updates
• Campaign analytics and audience segmentation

Chatfuel: Best No-Code Chatbot Builder for Facebook & Instagram

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• Creation Date: 2015 (expanded to Facebook in 2016)
• Price: From $24/month (Pro)
• Owned By: Chatfuel (U.S.-based)
• G2 Rating: 4.7/5
• Notable Use: Early bots for Adidas and T-Mobile

Top Features:

• Drag-and-drop “block” editor for easy flow creation
• Native integrations for Messenger, Instagram, and WhatsApp
• Lead capture via comments, ads, and in-chat forms
• E-commerce and CRM connections (Shopify, PayPal, HubSpot)
• Analytics and user segmentation for personalized follow-ups

Final Verdict:

If you’re looking for the best AI chatbots for eCommerce, the right choice depends on your store size, goals, and budget. 

• For small businesses, Tidio and ChatBot are quick to set up and budget-friendly.
• If you want personalized marketing and social commerce, Octane AI and ManyChat stand out. 
• For high-volume, complex operations, Minami and Yuma AI deliver unmatched autonomous capabilities, handling orders, returns, and customer queries 24/7 without human intervention. 

Whatever you choose, pick a platform that integrates seamlessly with your systems, keeps learning, and can grow with your business. 

That’s how you turn a chatbot into a real sales and support partner.

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