SO HOW DO WE HELP OUR CLIENTS?

Software support

Remote troubleshooting, installation assistance, and basic usability assistance are typically covered under software support. Our services under software support include: new product installation services, installation of product updates, migrations for major software releases, support for custom applications or infrastructure software.

Application maintenance

Choosing the right infrastructure and hosting options, eliminating scalability issues, pre-release environment setup and tuning system monitoring for application launch, security audit, server management, backup storage setup, OS versions update, application licenses check, performance control, cloud solutions i.e. cloud platforms (Amazon, Web Services, Azure etc.), cloud migrations and cloud infrastructure design are some core services we offer under application maintenance.

Ask for managed maintenance services from our matured problem-solvers.

System monitoring

A 24/7 check on your core applications, hardware and overall performance of a system. Whenever your system crosses a predefined threshold, our support team becomes active to avoid the server going down. Inside system monitoring comes application monitoring, server monitoring, network connectivity management, event log management, security, backup and recovery.

Adaptive and scheduled maintenance

Software and hardware of an app or system is stabilized by our team in any altered environment. Adaptive maintenance keeps its tabs on security, and maintenance of software, app or a system whereas scheduled maintenance enables facilitating updates and releases management and ensures your system or application stays up-to-date with latest technology trends.

Upgrading legacy system

We dive deep into your legacy systems and offer a winning mix of latest tools and language frameworks as a replacement for the outdated tech stack. Also, you can rely on us for fixing badly structured legacy code by upgrading its readability and maintenance. Moreover, our UX experts improve the usability of the legacy systems.

Security and scalability

We go beyond functionality and do focus on system performance, scalability, service availability and security. Through expansion focus app/system architecture design and performance engineering, our scalability solution is prepared keeping future in mind. After our experts conduct end-to-end assessment of the system, we classify existing vulnerabilities and define focal work areas driven by best practices and security guidelines.

HOW WE WORK.

We improve team performance by tracking and optimizing each and every step of the development cycle.

Consult.

In-depth knowledge enables us to develop an understanding of the challenges a client faces.

Vetting.

Our rigorous internal screening process identifies the gaps and ensures your project is in reliable hands.

Strategize.

We come up with an effective set of dos, don’t, and hows in the context of future app design and development.

Design

Design and prototyping with the requirements in place once finalized moved to development.

Develop

This phase is about writing the actual code and converting the design into the software within SDLC (Software Development Lifecycle).

Deploy

After development, system testing and integration start, and if bug-free the crafted solution is implemented.

FAQs.

What services come under software support?
A professional software maintenance and support providing company offer cost-effective and smooth-running applications management for single units / modules but also the entire IT-infrastructure. We improve, re-engineer or customize your business solutions by tackling minor and major performance and functionality issues hampering your system’s growth.
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I have complex legacy system, how do software maintenance or upgrade can help?
Are you having complex legacy systems and applications from various acquisitions and mergers which are in need of maintenance or an upgrade? Is your IT support doesn’t act like a help desk? If yes, outsource the software maintenance services from Phaedra.
We build systems which don’t need to be redesigned to maintain effective performance during or after steep workload. Simultaneous users, storage capacity, maximum number of transactions etc., we don’t let your system collapse in any use case scenario.

How to ensure fail-safe operation of systems?
Ensuring sustainable growth and business continuity for clients so they could move forward with confidence, no 11th hour issues. Our team of t-shaped professionals are ready to deliver top-notch system monitoring services for fail-safe operation of your systems.

How often should the system / software should be modified?
It depends on the business requirements. If you have a software service providing company, it offers regular updates. Necessary modifications and revisions in a software for catering transformational needs of a business comes under our adaptive scheduled maintenance services. Data format change, localisation, regulation change, hardware configuration change, support utility modification and operating system integration are some of the services we cover.

Software maintenance services.

Software maintenance for consistent software performance