AI Customer

Retail Brands Trust
to Cut Costs and Scale 2X
At Phaedra Solutions, we fix that. We help retail and eCommerce teams scale customer support with AI that’s fast, reliable, and always on-brand.
Slow replies and ticket backlogs cost you customers every day.
500+
support systems
transformed
99%
Tier 1 ticket accuracy


48
Hours Live in
60%
lower support costs

Phaedra Solutions

Recognized Experts

in AI for Customer Service
Global retail and eCommerce brands choose PhaedraSolutions as their artificial intelligence customer service provider because we deliver real results — faster support, lower costs, and happier customers.
GDPR
& SOC 2 Ready
100+
Clients Worldwide
G2
High Performer
Who Benefits Most from

Our AI Customer Support Solutions?

Our AI customer service agents are built for the real-world challenges of retail and eCommerce teams who can’t afford slow responses or rising costs. We help brands like yours stay ahead:
  • Shopify Plus stores swamped with “Where’s my order?” tickets
  • Multi-store retailers on Zendesk, Gorgias, and Freshdesk
  • Fast-growing DTC brands needing scalable AI powered customer support
  • Magento and WooCommerce sellers handling returns and tracking requests
How Our
Fix Support

AI Customer Service Agents

We turn slow, costly support into fast, intelligent service for retail and eCommerce brands. Here’s what you get with our  customer service AI agent development services
Handles 80% of tickets
From sizing and refunds to tracking and FAQs, freeing your team for complex cases
Integrates instantly
Shopify, Gorgias, WooCommerce, and top helpdesks. No complex setup
Fully managed service
Zero dev lift for your team, we handle training and updates.
Live in just  48 hours.
Trained on your brand voice for truly conversational AI customer service.

Powerful Features That Make Our
AI Agent Dev Services

Stand Out

Support Across All Channels

Delivers smooth conversations via chat, email, web widgets, and helpdesks, ensuring unified and fast AI powered customer service.

Knowledge Base Integration

Learns from your FAQs, documents, and manuals for accurate, brand-consistent replies using AI customer service software.

Smart Product Discovery

Helps customers quickly find products using natural language or image-based search, improving shopping experiences and conversions.

Sensitive Product Guidance

Provides discreet, thoughtful recommendations for personal or sensitive purchases, boosting trust and loyalty.

Meeting & Subscription Booking

Lets users instantly schedule meetings or sign up for services, streamlining sales and customer engagement.

Skin Type-Based Suggestions

Suggests beauty and skincare products tailored to each customer’s specific needs, providing truly personalized AI-driven customer support.

Out-of-Stock /
Budget Alerts

Automatically notifies customers when products are back in stock or prices drop, driving repeat purchases.

Human Escalation

Smoothly hands complex issues to live customer support agents with full conversation context, ensuring no dropped balls.

Analytics
Dashboard

Gives clear visibility into resolved tickets, customer satisfaction, and automation rates to help optimize your customer service automation.

Your Customers Expect

Instant Answers

Don’t Leave Them Waiting
Let our AI customer service agent step in.
It delivers instant, accurate answers that keep shoppers happy and loyal.
book A demotalk to an expert

Facing Support

Challenges?

Let’s Fix
What’s Costing You Customers.
  • You’re paying $4–8 per support ticket.
  • You hired 2 reps just for holiday returns.
  • Your NPS drops when shoppers get no reply after hours.
Without an AI customer service agent, here’s what else retail and eCommerce brands are battling daily:
Problem
  • Long first response times
  • Agents are overwhelmed with L1 tickets
  • Costly 24/7 live support
  • No multilingual support
  • Inconsistent CX
Resulting Pain
  • Customer churn ↑ 24%
  • CSAT drops, morale crashes
  • Profit margins shrink
  • Missed revenue globally
  • No support
Solution
  • AI Responds in <2s, 24/7
  • One-Click Human Handoff with Context
  • Reduce Headcount Reliance by 60%
  • 95+ Languages Supported
  • Unified Support Experience, Always On
What Retailers

AI PowereD Customer Support

Every day without an AI customer support agent drains money, morale, and customer trust — even if you can’t see it on a balance sheet. Here’s what’s happening behind the scenes:
Lose Every Day Without
Missed sales because shoppers leave when there’s no instant answer

Refund delays turn into negative reviews that damage your brand

Agents overwhelmed with repetitive tickets, causing low morale and costly turnover

Rising costs from staffing live support 24/7 to cover growing ticket volume

Lost revenue
‍opportunities globally due to lack of multilingual AI powered customer service
Don’t let hidden costs eat away your margins. The price of doing nothing keeps climbing, but our AI agent development services can change that fast.
Meet the AI Customer

Service Agent That Works 24/7 and Never Drops the Ball

With PhaedraSolutions, you get an
AI customer service agent that’s:
Trained on your policies, tone, and data for perfect brand alignment
Handling 80%+ of tickets instantly and accurately — from “Where’s my order?” to returns and FAQs
Fluent in 95+ languages, delivering seamless support across chat, email, and your website
Instantly resolving tickets through smart AI chatbot customer service interactions
Automatically escalating complex issues to human customer service agents, complete with ticket context
Sending personalized, intelligent email replies with knowledge-base references
See Live Agent Demo

AI Isn’t Optional

Anymore

It’s the New
Standard for Customer Service
The numbers don’t lie:
  • Support costs are rising 22% year over year, squeezing margins for retail brands


  • Shoppers now expect answers in under 30 seconds — or they’re gone


  • Teams can’t keep scaling headcount to keep up with ticket surges
Sticking to old ways means higher costs, lower loyalty, and burned-out customer service agents.
Modern brands are turning to AI for customer care because it’s the only way to keep up — and get ahead. With AI customer support development, you can:
  • Handle 80% of routine queries automatically
  • Cut operational costs by as much as 60%
  • Deliver personalized, AI powered customer support around the clock
  • Stay competitive in a world where speed and consistency define loyalty
The Everyday Questions

Our AI Customer Service AgentHandles

Your customers have questions. Lots of them. Our AI customer service solution is built to handle the most common and time-consuming tasks that clog up your support queue:
By letting an AI customer service agent handle these, your team is freed up for the complex issues that really need human expertise.
By letting an AI customer service agent handle these, your team is freed up for the complex issues that really need human expertise.
How do I return this?
Do you ship to Germany?
What’s your size chart?
Can I cancel my order?
See Our

AI Customer Support

Agent in Action

Real Results
Curious how our AI customer support agents work in the real world? Here’s a glimpse of how it handles retail and eCommerce conversations — fast, friendly, and fully on-brand.
Example 1

Customer

I want to return my order
AI Customer Service Agent: No problem! Please share your order number, and I’ll generate a prepaid return label for you
Example 2

Customer

I want to Do you ship to Germany?return my order
AI Customer Service Agent: Yes! We ship to Germany. Standard delivery takes 5–7 business days
Example 3

Customer

What’s your size chart for women’s jackets?
 AI Customer Service Agent: Here’s our sizing guide for women’s jackets, including bust, waist, and hip measurements
These examples show why brands trust our customer service AI agent development company for customer service automation — delivering instant, accurate support 24/7.
Invest in

AI for Customer

Support

and Watch Your Costs Drop by 60%
Investing in AI customer support from PhaedraSolutions isn’t just a tech investment. It’s about real, measurable ROI:
  • Save $50K+ per year in support costs
  • Achieve payback in as little as 2–3 weeks
  • Slash human support expenses by up to 60%

  • Free your team from repetitive tickets to focus on high-value work
  • Protect margins without sacrificing service quality
Don’t let hidden costs eat away your margins. The price of doing nothing keeps climbing, but our AI agent development services can change that fast.
Launch Your

AI Customer in Just 72 Hours
‍Service Solution

Forget long, costly implementations. With us, your AI support agent will be up and running in record time:
48-hour onboarding
no dev headache, we handle the setup

Live in
3 days
continuously optimized over the first 30 days

Trained
on your support data for perfect brand alignment
Start
deflecting tickets and reducing costs almost immediately
See the Difference

Artificial Intelligence Customer Service

Here’s what changes when you move from manual to AI based customer service:

Scenario
Return questions daily
Weekend shoppers
Black Friday prep
After-hours shoppers
Ticket backlog
High agent turnover
Before AI
Agent replies manually
No coverage, customers wait
Hiring 5 temps to manage spikes
Left waiting overnight
150+ tickets daily
Burnout, poor CSAT
After AI
Auto-resolved 24/7 by conversational AI agents
Instant, multilingual replies anytime
AI scales automatically with zero new hires
Get instant, accurate responses
80% of tickets deflected by AI tech support
AI handles routine tasks, agents stay engaged
With PhaedraSolutions’ leading AI agent solutions for customer support, you don’t just keep up — you stay ahead.
How to Launch

Your AI
Support Agent In 5 Easy Steps

Launching your AI customer support solution is fast and painless with our proven 5-step process:
Knowledge Ingestion
Upload documents, FAQs, email threads, and chat logs so we can build your agent’s brain.
Training & Alignment
Our expert AI team fine-tunes your agent using RAG + GPT-4 for perfect tone, accuracy, and brand alignment.
Prototype Testing
We rigorously test edge cases, logic paths, and human fallback flows to ensure flawless interactions.
Go Live
Seamless integration with your CRM, helpdesk, or live chat tools.
Continuous Learning
Feedback loops keep improving accuracy, reduce errors, and drive CSAT scores higher over time.

Your AI Customer Support AgentDelivers Value

Great support isn’t just about solving problems. It’s about driving loyalty and sales. Our custom AI chatbot development ensures seamless help wherever your customers are in their journey:
Pre-Sale
  • Product questions
  • Sizing help
  • Stock availability
  • Personalized recommendations

Checkout
  • Discount code assistance
  • Payment issues
  • Shipping cost queries
  • Delay explanations

Post-Purchase
  • Order tracking updates
  • Easy returns and exchanges
  • Warranty details
  • Refund status

Retention
  • Winback offers
  • Loyalty program details
  • Review collection
  • Subscription management


Start Saving Money and

Winning Loyalty

with AI Today
Your customers
deserve fast
personalized support — and your team deserves relief from endless tickets. Let’s build your future with a powerful AI customer support agent.
book A demoshare your  use case

The Power of Our
AI CustomerSupport Solutions

Here’s what matters most about our AI
customer service agent at a glance:
85%+ automation rate
or common customer queries

95+
languages supported
for global reach
3-day
setup
rom data upload to live
conversations
$100K/year saved on
on averagemation rate
for retail brands
Here’s What Our

AI Customer
Service AgentDelivers for Retail Brands

When you choose a top AI agent development company for customer support, the numbers speak for themselves. Our clients achieve:
2.3X higher
support efficiency

40% reduction
in average response times

60% drop
in ticket backlog

3X ROI
in under 90 days

Worried AI
CustomerSupport Might Fail?

Here’s Why It Won’t with Phaedra Solutions
We get it — you’ve heard promises before. But our AI customer service agent isn’t just another generic bot.
We tried bots
before, it failed.
Our AI is trained on YOUR data, tone, and brand voice — not generic scripts.
Will it mess up
complex queries?
We build custom escalation logic so tough questions hand off seamlessly to human agents with full context
Is this going to
replace my team?
Absolutely not. Our custom AI agent development is designed to handle repetitive tasks so your human team can focus on high-value conversations
Absolutely not. Our custom AI agent development is designed to handle repetitive tasks so your human team can focus on high-value conversations
We offer

Flexible Pricing for Your Custom

AI Customer Service Agent
Whether you’re a fast-growing startup or a large enterprise, we make it easy to deploy a custom AI agent for customer support without heavy upfront costs.
  • Transparent Pricing
  • No Long-Term Commitments
  • Dev-Ready Delivery
  • Dedicated AI Engineers On-Demand

Starter

3 Users
3000 Tickets/Month
Live Chat + KB
Features
$3,500/mo

Growth

10 Users
10,000 Tickets/Month
+ Email, + Escalation
Features
$6,500/mo

Company

Unlimited
Custom
Full suite + SLA
Features
Custom Pricing
Our AI Customer

Support Solutions Beat DIY and Generic Bots By A Landslide

Not all AI is created equal. Here’s how Phaedra Solutions stacks up against DIY tools and generic bots for retailers looking for real results from AI virtual agent development:

Feature
Phaedra
DIY
Generic
eCommerce-trained
Escalation built-in
Shopify ready
Custom brand voice
Handles returns, refunds, tracking
Fast deployment (3 days)
Feature
ECommerce-Trained
Escalation built-in
Shopify ready
Custom brand voice
Handles returns, refunds, tracking
Fast deployment (3 days)
Phaedra Solutions
Yes
Yes
Yes
Yes
Yes
Yes
DIY Bot
NO
NO
NO
NO
NO
NO
Generic Bot
Limited
Partial
Often requires custom dev
Generic templates
Partially
Weeks/months
Enterprise-Grade Security for

Your AI Customer Support Solution

Security and compliance aren’t optional, especially in retail and eCommerce. As your trusted service provider for customer service automation development, we keep your data and your customers safe.
  • GDPR Compliant — respecting privacy across Europe
  • CCPA Compliant — meeting California’s strict standards
  • SOC 2 Certified — enterprise-level security controls
  • Data encryption at rest and in transit— no exposed data
  • Role-based access control — only the right people see your data
  • Audit logs and failover backups — reliability you can count on
Security and compliance aren’t optional, especially in retail and eCommerce. As your trusted service provider for customer service automation development, we keep your data and your customers safe.
Meet

Hammad
Maqbool Your AI Expert

Behind every great AI customer service agent is a team that knows retail inside out. Leading that charge at Phaedra Solutions is Hammad Maqbool, our Head of AI Solutions.
  • 7+ years of experience in AI virtual agent development and retail tech
  • Specialist in designing custom AI agent development projects tailored for eCommerce and retail

  • Proven track record helping brands achieve intelligent support agent development that cuts costs and boosts loyalty

  • Passionate about building secure, brand-aligned AI that actually works in the real world
Alongside Hammad is our dedicated team of AI engineers, CX strategists, and solution architects — all focused on delivering leading AI agent solutions for customer support that transform businesses.
Ready to talk to the people behind the technology?
Book A Meeting
This Is  How

Different Industries Succeed With Our AI Support Solutions

No matter your industry, we design solutions that lower AI agent development cost and boost operational efficiency. Our team of AI developers, engineers, and consultants tailors each solution for your unique challenges.

Industry
Apparel
Beauty
Electronics
SaaS
ECommerce
Healthcare
Key Use Cases
Sizing guidance, returns, late delivery complaints
Product fit, subscription edits, allergen concerns
Warranty questions, technical specs confusion
Subscription management, usage question
Order tracking, refund requests, discount codes
HIPAA-compliant patient support, FAQs
Result
70% ticket deflection, CSAT +35%
Faster resolution times, fewer escalations
Avg. handle time cut by 54%
70% ticket deflection, CSAT +35%
Avg. handle time cut by 54%
24/7 secure support, higher patient trust
Why It Matters
Helps brands reduce returns and improve loyalty
Keeps customers engaged and reassured
Boosts customer confidence in high-ticket purchases
Frees up teams for complex queries
Cuts costs while speeding up service
Maintains compliance while improving service
Our Portfolio

Proof That AI Can Truly Change

Customer Support
At PhaedraSolutions, we build intelligent CSR agents and custom AI solutions that deliver personalized, context-aware responses proven to convert and retain customers.
Don’t just imagine what AI can do
see it in action.
Book a Call with ExpertsShare Requirements
Your Customer

Journey,
‍Reinvented by AI Every Step of the Way

From the first question to post-purchase loyalty, our AI solutions engage customers across every touchpoint:

Pre-Sale
  • Live chat for product questions
  • Sizing or fit guidance
  • Inventory checks
Checkout
  • Discount code help
  • Shipping questions
  • Cart recovery triggers

Post-Purchase
  • Tracking updates via email or chat
  • Returns and refunds managed instantly
  • Follow-up on product satisfaction

Loyalty & Retention
  • Winback offers through social DMs
  • Collecting reviews and feedback
  • Subscription management
See Your Own

Support Challenges Solved

Live with AI
Boost efficiency, slash costs, and delight customers with an AI customer support agent that’s built for your brand.
Want proof it works for your real-world challenges?
Upload 10 of your actual customer questions, and we’ll show you how our AI handles them live — fast, accurately, and on-brand.
Start Your Free TrialSchedule Your Demo
Hear What

Real Clients Say About Our AI Customer Support Solutions

Picked up the project at design stage through to the implementation and optimization, with daily updates on what's been done and plan for next day, always available for a call or a change. Will definitely hire again in future!
Ulugbek Makhmudov
Founder
Impressively, Phaedra Solutions completed all deliverables within the agreed deadlines. The project management style and communication were organized and prompt. Above all, their approach and reliable delivery time were crucial to the project's success.
Philip Widmer
Founder
It's a pleasure working with the Phaedra team. They understand and propose the best solutions for our projects.
Agatha Oliveira
Lead Operations Manager
The team provided great work on time and on budget. They are extremely organized, very knowledgeable, and exceptionally skilled at devising elegant solutions to fairly complex UI/UX challenges. Fantastic experience all around and would highly recommend it.
John Early
Co-Founder

FAQs

Where to get the best AI agent development online?

Will an AI customer service agent replace my team?

What happens if the AI customer service agent gives a wrong answer?

How fast can we go live with an AI customer service agent?

Make Your

Customer Support Work On Auto

Live with AI
With a custom AI customer service agent, you can deliver fast, accurate answers 24/7 and finally give your team time to focus on growth.
This is your moment to lead in customer experience.
Let’s make it happen together.
Talk To an AI expertBook free consultation

Let’s Talk

About Your Project

Tell us what you're building — and we'll take it from there.Fill out the form to schedule a free 30-minute discovery call where we understand your idea, offer early advice, and suggest the best next steps.

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Phaedra Solutions FZCO
Building 1 DDP - Dubai Silicon Oasis
Industrial Area Dubai United Arab Emirates